Account
Recovery and links
See how to protect and recover your profile.
View answersHelp centre
Support
Quick answers about accounts, matchmaking, progress and requests involving your data.
Privacy
Your data
See what is processed and how to control analytics.
Read policyDeletion
Delete account
Start a permanent request to delete your account and data.
Open requestFrequently asked questions
Help to keep playing
How do I protect my progress?
Open Settings, choose the General tab and use one of the options in the Account section. Linking a Unity Player Account or Google Play Games lets you recover the supported identity on another installation.
Why can’t I search for a Ranked match?
Confirm that you have a linked account and an Internet connection. During testing, Ranked may be limited to the development environment or temporarily unavailable while server allocation is validated.
What should I send when reporting a bug?
Include the game version, device model, steps that caused the problem and the displayed message. Never send passwords, authentication tokens, Relay codes or secrets.
Can I disable analytics?
Yes. Optional analytics and diagnostics are only enabled after your choice. You can change it later in data and privacy settings without losing access to the game.
How do I delete my account and data?
Open the account deletion page to understand the impact and start the request. Deletion is permanent and includes progression, currency, chests, unlocks and associated social status.
Still need help?
Contact support
For account questions, technical problems, reports or appeals, contact KingK9s support directly.